Last updated: September 24, 2026
These Terms & Conditions govern your use of this website and any purchase you make through it. By using this site or placing an order, you agree to these terms.
Sauna Supplies 4 the People sells sauna heater packages, outdoor sauna kits, and indoor infrared saunas from established manufacturers, factory-direct. We are a veteran and woman-owned business based in Texas.
We make a good-faith effort to keep product descriptions, specifications, images, and prices accurate and up to date. Prices are shown in U.S. dollars and are subject to change without notice. In the rare event a product is listed at an incorrect price or with incorrect information due to a technical or human error, we reserve the right to correct the error and, where an order has already been placed at the incorrect price, to contact you before proceeding.
Placing an order through this site is an offer to purchase, which we may accept or decline (for example, if a product is unexpectedly unavailable, if we suspect fraud, or if there was a pricing error). We will contact you using the information you provided if we cannot fulfill an order as placed.
Payment is processed securely through Stripe. We do not receive or store your full card details. Your order is confirmed once payment has been successfully processed and verified.
Shipping charges depend on what's in your order and are always calculated and disclosed before you pay, at checkout and in your order confirmation -- never added afterward.
Standard delivery estimate: standard delivery is estimated at 7–30 business days from your order date. This is an estimate, not a guaranteed delivery date. Carrier delays, freight appointments, supplier availability, weather, remote delivery locations, and similar circumstances may affect delivery timing.
Large products (sauna kits and cabins) may ship separately from smaller items in the same order, and by a different carrier or timeline. We provide tracking, carrier, and delivery information as it becomes available from the manufacturer or freight carrier once your order is prepared and dispatched. Unless we've confirmed a specific delivery date, carrier, or delivery service (such as liftgate, inside delivery, or white-glove/appointment delivery) with you in writing for your specific order, no such date or service is guaranteed.
Join the People is a free program, not a paid membership. Joining requires submitting the current Join the People access form on this site -- there is no fee, and email marketing consent is never required to join or to access People’s Price.
Once you’ve joined, People’s Price applies automatically to eligible merchandise, according to the pricing rules we configure for each product (which may include a fixed dollar discount, a tier based on the product’s retail price, or a product-specific override). Some manufacturers set a Minimum Advertised Price (MAP) for their products; where that applies, it may affect how or whether a discounted price can be displayed. Not every product is guaranteed to carry a People’s Price discount.
People’s Price applies to merchandise only -- it never discounts shipping or tax, which are calculated and shown separately. People’s Price cannot be automatically combined or stacked with other promotional codes or coupons unless we say otherwise for a specific promotion.
As with any listed price, if a pricing error occurs (for example, due to a technical or data error), we may correct it before accepting your order, consistent with the Product Information & Pricing section above. We may revoke or suspend Join the People access where we reasonably believe it is being used fraudulently or abusively (for example, creating multiple accounts to bypass per-customer pricing rules).
We do not currently set an expiration period on Join the People access once granted.
48-hour cancellation right. You may cancel any order within 48 hours of the time you placed it, for any reason. This right applies even if we have already placed the corresponding order with our supplier, or the supplier has begun processing or shipping it. A qualifying cancellation within the 48-hour window receives a full refund of the amount you paid to your original payment method, with no cancellation fee and none of our ordinary return/restocking fee. We process that refund promptly after we approve your cancellation; it does not depend on the merchandise being returned or inspected. The 48 hours are measured from the order time shown in your order confirmation. To cancel, email help@saunasupplies4thepeople.com or call 430-786-0224 and include your order number. If your order has already been dispatched when you contact us, we will explain how to handle the shipment.
After 48 hours, the full cancellation right ends. If your merchandise is eligible, you may instead request handling under the Returns & Refunds section below.
Because our products are large, often freight-shipped, and sourced from different manufacturers with their own policies, our return process works differently than a typical small-parcel retailer. Please read this section before requesting a return.
We do not guarantee that every product can be returned for a change of mind, and manufacturer and supplier restrictions vary by brand. Where we do accept a change-of-mind return (an “Eligible Return”), the following applies:
If a product's return eligibility matters to your purchase decision, contact us at help@saunasupplies4thepeople.com before ordering and we will tell you what we currently know.
A return/restocking fee of 10% of the merchandise price applies to approved change-of-mind returns. This 10% is Sauna Supplies 4 the People’s own fee. If the applicable manufacturer or supplier imposes a higher restocking charge on the approved return, the higher applicable charge may apply instead of, not in addition to, our 10% fee. We will tell you which rate applies to your specific return before you ship it back.
In addition, the following may be deducted from your refund only where actually incurred, and will be itemized for you before you ship your return: manufacturer or supplier re-boxing, repackaging, or similar charges actually billed to us for your specific return. For example, when a returned SaunaLife item arrives back undamaged, Bathing Brands credits us the amount we paid less a new-boxing (re-boxing) fee of approximately $20–$50, depending on the product, and we pass that charge through to you. We will never charge you a duplicate fee for the same cost; our restocking fee is never stacked with a supplier’s own restocking charge, and any itemized pass-through cost is separate from the restocking fee.
For an approved Eligible Return, you are responsible for arranging and paying for return freight and appropriate transit insurance, separately from the restocking fee, and for repackaging the product adequately to prevent damage in transit. We do not provide prepaid return labels or freight for a change-of-mind return. You are responsible for damage that occurs during return transit due to inadequate packaging, insurance, or handling once the item leaves your possession.
For an approved return that requires the merchandise to be received and inspected, we will process the approved refund within 5–10 business days after the returned merchandise has been received and inspected. Separately, your bank or card issuer may need additional time to post the credit to your account after we issue it. Refunds for a qualifying 48-hour cancellation are handled as described under Order Cancellation above and do not wait for a product inspection.
None of the fees or terms above apply if your order arrives damaged, is defective, does not match what you ordered, or never arrives. We determine whether a return falls into this category based on our own reasonable review of your claim -- your photos, your description, and our order records. You are not charged our 10% fee, a supplier’s restocking fee, or return freight in this situation, and you do not need to wait for us to resolve anything with our supplier before we address your claim.
For freight-delivered items (SaunaLife outdoor kits, Finnmark indoor saunas), please inspect the shipment carefully before signing for it:
Signing a delivery receipt without noting visible damage can limit our ability to file a successful freight claim on your behalf, so please inspect before you sign wherever the carrier allows it. For a damage claim on a SaunaLife item, Bathing Brands asks for photographs and for information about whether damage was noted at the time you signed for delivery -- the steps above are exactly what we will need from you.
If you discover damage later. Inspect every delivery promptly, and contact us as soon as you discover any shipping damage, including damage you find after unpacking. Keep all packaging and provide photographs and other documentation as applicable. We do not set a fixed damage-report deadline here; the exact reporting deadlines that may apply come from the manufacturer or freight carrier, and we will tell you what applies to your order.
Refusing a freight or parcel delivery does not automatically cancel your order, and does not eliminate freight or restocking obligations, unless the refusal is because of visible shipping damage. If you refuse a delivery for another reason, your order remains subject to this Returns & Refunds section, including applicable restocking and freight charges -- refusing delivery does not substitute for a cancellation within the 48-hour window or for requesting a Return Authorization.
If a returned item shows damage beyond normal handling that resulted from your own use, packaging, or handling -- rather than shipping damage or a manufacturing defect -- we may deduct the documented cost of that damage from your refund, or decline the return, and will explain our reasoning.
Products sold by Sauna Supplies 4 the People may include manufacturer limited warranties. Coverage varies by brand, product, use and installation. A short factual summary of each brand's current published terms is below; the manufacturer's own current documentation always controls over this summary.
Where a manufacturer warranty applies to a product, it is provided by the manufacturer according to that manufacturer's own published terms -- see the Manuals & Documents section on each product's page for additional manufacturer documentation. We do not independently extend or modify manufacturer warranty terms, and the durations above are a summary only -- the manufacturer's exclusions, claim requirements, and current published terms control in every case.
Start with us. Customers with a potential warranty issue should contact Sauna Supplies 4 the People with their order number, product model, serial number (where applicable), photographs, and a description of the problem. We will help identify and coordinate the appropriate manufacturer warranty process.
We do not independently promise or guarantee any warranty, labor, removal, reinstallation, electrician, freight, incidental-damage, or replacement coverage unless the applicable manufacturer's own terms expressly provide it.
Electric sauna heaters require proper electrical installation. As stated on each applicable product page, installation must be completed by a qualified, licensed electrician in accordance with the manufacturer's instructions and all applicable local electrical codes. We are not responsible for installation performed by the customer or by a third party.
The "Request a Product" feature lets you ask us to try to source a product we don't currently list. Submitting a request does not guarantee we can obtain that product, match a quoted price, or place any specific order -- we will follow up with you directly after reviewing your request.
This site relies on third-party services to operate, including Stripe (payments) and Cloudflare (hosting/infrastructure). Your use of those services as part of using this site is also subject to their own terms.
The content on this site -- including text, layout, and our own product photography -- belongs to Sauna Supplies 4 the People or is used with permission, except where a manufacturer's own trademarks, names, or materials are shown to accurately describe their products. Please don't reproduce this site's content without our permission.
This website and the products sold on it are provided "as is." To the maximum extent permitted by applicable law, we disclaim liability for indirect, incidental, or consequential damages arising from your use of this site or your purchase, beyond what is required by law or by an applicable manufacturer warranty. Nothing in this section limits any right you have that cannot be limited under applicable law.
The specific governing-law jurisdiction for these terms has not yet been finalized and remains subject to review by legal counsel. [Flagged for legal review.]
We may update these terms as our business practices change, including as our shipping, return, and checkout processes are finalized. We'll update the "Last updated" date above when we do.
Questions about these terms? Email help@saunasupplies4thepeople.com or call 430-786-0224.
These policies reflect Sauna Supplies 4 the People’s current business practices and supplier information available to us. We may update these policies as our supplier requirements and business practices change, subject to applicable law.